Fridge/Freezer Inspection

Cancellation Policy

Terms and Conditions Company Name: REPAIR MATE LIMITED Location: New Zealand By booking a service with REPAIR MATE LIMITED, you (the “Customer”) agree to the following terms and conditions: 1. Call-Out Fee A flat call-out fee of $140.00 (including GST) applies to all service visits, regardless of whether a repair is completed. This fee covers travel to your location and an initial 10 minute assessment of the appliance. 2. Labour Charges Labour is charged at $23.00 per 10-minute increment. Labour time is calculated starting from the time repair work begins and includes time spent on diagnostics, repairs, testing, and any necessary reassembly. Minimum labour charge is for 10 minutes. 3. Parts and Materials Any parts required for the repair will be charged in addition to the call-out and labour fees. All parts will be itemised and priced clearly on the invoice. Customers will be informed of part costs before installation. Prepayment for Parts Policy For all quotes totaling $500.00 or more, full payment of the total invoice is required prior to ordering any parts. This policy ensures timely procurement of necessary components and protects against cancellations, changes, or non-payment after parts have been ordered. Many parts are special order, non-returnable, or subject to supplier restocking fees. Therefore, all payments related to parts orders are final once the order is placed. 4. Payment Terms Payment is due immediately upon completion of service. We accept payment by EFTPOS, credit/debit card, or bank transfer (by prior arrangement). Invoices not paid within 7 days may incur late fees. 5. Cancellations Cancellations or rescheduling must be made at least 24 hours in advance. Cancellations made with less than 24 hours' notice may incur the full call-out fee. 6. Warranty REPAIR MATE LIMITED offers a 90-day workmanship warranty on all repairs. Parts are covered by the manufacturer’s warranty, where applicable. This warranty does not apply to: Misuse or damage after repair Additional faults unrelated to the original repair Appliances deemed beyond economical repair 7. Access and Safety It is the customer’s responsibility to ensure clear and safe access to the appliance. Our technicians reserve the right to refuse service if the environment is unsafe. 8. Limitations of Liability REPAIR MATE LIMITED is not liable for: Pre-existing damage Loss of food or other perishables Any indirect or consequential loss due to appliance failure