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Privacy Policy
A LEGAL DISCLAIMER
Effective Date: October 3, 2025
The privacy of your personal information is very important to Repair Mate ("we," "us," or "our"). As an agency operating in New Zealand, we comply with the Privacy Act 2020 and its 13 Information Privacy Principles (IPPs). This policy explains how we collect, hold, use, and disclose your personal information.
Collection of Personal Information (IPP 1-4)
We only collect personal information that is necessary for the lawful purpose of providing appliance repair services and managing our business. We primarily collect this information directly from you.
Information We Collect
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Contact Details (Full Name, Phone Number, Email Address)
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To book your repair, confirm appointments, provide a quote, and send you the invoice/receipt.
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Service Address (Physical Location in Christchurch/Canterbury)To dispatch our technician to your property to carry out the repair service.
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Appliance Details (Make, Model, Serial Number, Fault Description)To accurately diagnose the issue, ensure we have the correct tools/parts, and maintain a service history for warranty purposes.
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Payment Information (e.g., Credit Card Details)To process payments for our services. (Note: Full card details are securely handled by a third-party payment provider and not stored by us).
Consequences of Not Providing Information
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Providing the information listed above is voluntary, but if you do not provide us with the necessary contact details, service address, and appliance information, we will be unable to book or perform the requested appliance repair service.
Information Collected Via Our Website (Cookies & Usage Data)
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If you use our website, we may collect non-identifiable statistical information using cookies and analytics tools (like Google Analytics). This data includes your IP address, pages visited, time spent on the site, and the referring website. This information is aggregated and used only to analyse and improve the performance and usability of our website.
WHAT TO INCLUDE IN THE PRIVACY POLICY
We will only use your personal information for the purposes for which it was collected, which is primarily to provide and manage your appliance repair service (IPP 10).
We will only disclose your information to external parties when necessary to carry out our service or when legally required to do so. This may include:
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Contracted Technicians/Staff: Your contact details, address, and appliance fault description are disclosed to the technician or contractor assigned to perform your repair.
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Payment Processors: Information required to complete your financial transaction is passed to secure, NZ-compliant payment gateways.
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Appliance Manufacturers/Suppliers: We may disclose your address, appliance model, and fault to a manufacturer or warranty agent to process a warranty claim or order a specific part on your behalf.
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Legal/Regulatory Authorities: If required by law, court order, or to a New Zealand public sector agency for the maintenance of law.
We will never sell or lease your personal information to third parties for marketing purposes.
Under the Privacy Act 2020, you have rights regarding the personal information we hold about you:
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A. Right to Access (IPP 6)
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You have the right to request confirmation as to whether we hold personal information about you, and to request access to that information.
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B. Right to Correction (IPP 7)
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If you believe any personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct it.
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To exercise your rights to access or correction, please contact our Privacy Officer (details below). We will respond to your request within the timeframes required by the Privacy Act.